info@wsac.wa.gov | (360) 753-7800
917 Lakeridge Way SW | Olympia, WA 98502

COVID-19 Resources

Are you a high school student? Check out the Plan Your Future page to stay on track with college and career planning during COVID-19.

Colleges and universities 

Washington’s colleges and universities are adapting as quickly as possible to accommodate students as conditions change. The links below can provide information on admissions and transfer, instructional delivery, and grading—among others. Connect with a campus Student Services office for resources to help with basic needs, childcare, health care, and more.  

Public Four-Years

Public Four-Years

Washington’s public and private not-for-profit four-year colleges and universities and community and technical colleges are committed to meeting the college and career goals of Washington’s students. Read more about Washington colleges' commitment to students during the COVID-19 crisis here. 

COVID-19 Specific Resources

Visit our colleges and universities page to access general information about Washington's four-year public universities.

Private Four-Years

Private Four-Years

Washington’s public and private not-for-profit four-year colleges and universities and community and technical colleges are committed to meeting the college and career goals of Washington’s students. Read more about Washington colleges' commitment to students during the COVID-19 crisis here. 

COVID-19 Specific Resources

Visit our colleges and universities page to access general information about Washington's four-year private universities.

Community and Technical Colleges

Community and Technical Colleges

Get COVID-19 info for each CTC

Washington’s public and private not-for-profit four-year colleges and universities and community and technical colleges are committed to meeting the college and career goals of Washington’s students. Read more about Washington colleges' commitment to students during the COVID-19 crisis here. 

Visit our colleges and universities page to access general information about Washington's community and technical colleges.

Other

Other

Western Governors University - Washington

Complete lists of: 

 

Educational resources - WSAC’s programs and initiatives 

Education beyond high school gives people more options in life, increasing economic resilience for individuals and communities—especially in uncertain times.  

Applying for financial aid 

Applying for financial aid 
  • Students should still apply for financial aid—it’s not too late! 
    Washington College Grant is the most generous and flexible state financial aid in the country. But students have to apply for financial aid with the FAFSA or WASFA.
  • Have your circumstances changed?
    If someone in your family has lost a job or is working less, colleges may be able to provide more financial aid. Learn more about financial aid appeals.
  • Get one-on-one help 24/7 from OtterBot. 
    OtterBot uses AI texting to answer high school seniors’ questions about financial aid and college applications. If Otter can’t answer a question, it will connect users to our experts. Learn more.

Applying to college 

Applying to college 
  • Action Plan for high school juniors and seniors
    Access a wealth of resources related to financial aid, college planning, and career education. 
  • WSAC is updating the state’s policy on minimum college admission standards. 
    In response to COVID-19, WSAC is giving public four-year colleges the option of more flexible admission standards. Read the full policy update to learn more. 
  • Some colleges are modifying admissions requirements in response to COVID-19 limitations. 
    For more information, see the websites and contacts for each campus in this joint statement from Council of Presidents and Independent Colleges of Washington.
  • Washington’s four-year colleges and universities and community and technical colleges are committed to meeting the college and career goals of students.
    Read their statement on academic matters here.
Other resources 

Student loan borrowers 

Student loan borrowers

UPDATE:

On October 6, 2021, the U.S. Department of Education (ED) announced a new limited waiver opportunity for the Public Service Loan Forgiveness (PSLF) program. For a limited time, borrowers may receive credit for past payments that have not previously qualified for PSLF. 
 
Under this limited waiver opportunity, any prior payment made on a FFEL, Perkins, or other non-Direct federal student loan will count as a qualifying payment, regardless of repayment plan or whether the payment was made in full or on time. All you need is qualifying employment. The waiver only applies to loans taken out by students.
 
To secure a review under the limited waiver opportunity, you may need to take action by October 31, 2022.  Please visit ED’s PSLF limited waiver opportunity webpage to find out what steps you need to take, if any. For example:

  • If borrowers have a loan type that does not qualify for PSLF, including a FFEL or Perkins loan, they need to consolidate that loan into the Direct Loan program by October 31, 2022.
  • If borrowers have not submitted a certification for all periods of qualifying employment, they must submit a PSLF form via the PSLF Help Tool for any uncertified employment period by October 31, 2022.

Direct Loan borrowers who have previously submitted certifications from their employers will receive automatic updates of their qualifying payment counts for the certified employment periods. However, it could take several months for these updates to appear.

Please note that Parent PLUS loans are not eligible for the limited waiver opportunity.  

If you have questions or need help determining what steps to take to secure a review under the limited waiver opportunity, please complete our Student Loan Issues form and the Student Loan Advocate will assist you.

1/20/21

Today the Biden administration announced its plan to ask the Department of Education to extend student loan relief through September 30. Borrowers with federally held student loans will continue to have their payments suspended without penalty and their interest rates will continue to remain at 0%. Additionally, collections on defaulted, federally held student loans will continue to be suspended through the summer. If wages are garnished, then those funds will be returned to the borrower. 

Lastly, for borrowers who are working for a public employer and planning to apply for Public Service Loan Forgiveness (PSLF), these non-payments through the end of the year will continue to count toward the 120 required payments. Similarly, for those working toward loan forgiveness via an Income Driven Repayment (IDR) plan, non-payments will count toward their eventual forgiveness after 20-25 years. 

These benefits apply to:

  • Direct loans
  • Federally held FFEL student loans 

These benefits DO NOT apply to:

  • Commercially held FFEL loans
  • Perkins loans
  • Private student loans

You may have FFEL loans if you borrowed student loans before 2010. To determine if your loans are commercially held, sign into www.studentaid.gov with your FSA ID. Then check to see if you have FFEL loans and if you have a guarantor assigned to those loans. If so, you may not be eligible for these benefits. You can also call your servicer and ask them if these benefits apply to you.

However, if you have commercially held federal loans or Perkins loans, you may be able to consolidate your loans (into a Direct Consolidation loan) to become eligible for these loan protections from the U.S. Department of Education.

If you experience any issue–having your wages garnished, being asked to make payments, are unable to determine if you have federally or commercially held loans, etc.–please contact the Student Loan Advocate at loanadvocate@wsac.wa.gov or visit wsac.wa.gov/loan-advocacy.

8/21/20

Today the Department of Education announced its plan to implement the President’s Executive Order from August 8th. Borrowers with federally held student loans will have their payments suspended until 2021 without penalty and their interest rates will continue to remain at 0%. Additionally, collections on defaulted federally held student loans will continue to be suspended through the end of the year. If wages are garnished, then those funds will be returned to the borrower. 

Lastly, for borrowers who are working for a public employer and planning to apply for Public Service Loan Forgiveness (PSLF), then these non-payments through the end of the year will continue to count towards the 120 required payments. Similarly, for those working toward loan forgiveness via an Income Driven Repayment (IDR) plan, non-payments will count towards their eventual forgiveness after 20-25 years. 

These benefits apply to:
•    Direct loans
•    Federally held FFEL student loans 

These benefits DO NOT apply to:
•    Commercially held FFEL loans
•    Perkins loans
•    Private student loans

You may have FFEL loans if you borrowed student loans before 2010. To determine if your loans are commercially held, sign into www.studentaid.gov with your FSA ID. Then, check to see if you have FFEL loans and if you have a guarantor assigned to those loans. If so, then you may not be eligible for these benefits. You can also call your servicer and ask them if these benefits apply to you.

However, if you have commercially held federal loans or Perkins loans, you may be able to consolidate your loans (into a Direct Consolidation loan) to become eligible for these loan protections from the U.S. Department of Education.

If you experience any issue – having your wages garnished, being asked to make payments, are unable to determine if you have federally or commercially held loans, etc. – please contact the Student Loan Advocate at loanadvocate@wsac.wa.gov or visit https://wsac.wa.gov/loan-advocacy.

04/21/20

Department of Financial Institutions Press Release 
Washington Part of Multi-State Student Education Loan Servicer Initiative to Provide Borrowers with Commercially-Owned Loans Some Financial Relief During Pandemic

3/31/20 

On March 27, 2020, the CARES Act was signed into law providing new benefits to some federal student loan borrowers. Here are four things that borrowers should know about the CARES Act:

Payment suspension

  • Payments are suspended on all federally held student loans until September 30, 2020. This means that student loan borrowers with Direct loans and some FFEL loans will not be required to make any payments and remain in good standing on their loans.
  • If you have been paying your loans through an automatic payment, then you should cancel this payment so that your payments are not automatically deducted from your bank account.

Interest waiver

  • The Act extends the previous interest waiver for the duration of the payment suspension, or September 30, 2020. Unfortunately, this interest waiver only applies to the same types of loans as the above payment suspension – Direct loans and federally held FFEL loans.

Time in suspension counts toward loan forgiveness and loan rehabilitation

  • Each month that a loan payment is suspended under this law shall be handled as if the borrower had made a payment for the purpose of any loan forgiveness program. This includes borrowers in an Income-Driven Repayment (IDR) plan or Public Service Loan Forgiveness (PSLF) program. For PSLF specifically, you must also remain employed by a public entity for a minimum of 30 hours/week.
  • For borrowers with defaulted loans who were making payments toward rehabilitation, each month during the payment suspension will be treated as a month in which an on-time rehabilitation payment was made, even if no funds were paid.

Credit reporting

  • During this period all suspended payments will be counted as if the borrower had made a regularly scheduled payment, keeping the borrower in good standing.

Collection suspension

  • All involuntary collection of defaulted Direct loans and Department-owned FFEL loans will be suspended until September 30, 2020. This means any non-judicial wage garnishment, tax refund withholdings, and federal benefit garnishment (like Social Security benefits).  
3/25/20 

Today the U.S. Department of Education (The Department) announced two actions. The Department is

1. Stopping collections on defaulted student loans. 
2. Refunding offsets to tax returns that were in process as of March 13, 2020. 

Keep reading for more information about The Department’s actions and guidance from Washington’s Student Loan Advocate. 

Stopping collections 

The Department will stop collections on all defaulted student loans. 

  • This includes any wage garnishment, Social Security benefit garnishment and offset (withholding) of federal tax refunds. 
  • This policy is effective as of March 13th, 2020 and will last for a period of at least 60 days. 
  • Private collection agencies that are under contract with The Department have been instructed to stop all proactive measures to collect on a defaulted loan.
    • This includes phone calls and sending collection letters or billing statements. 

Refunding offsets to tax returns 

The Department will refund any offset that it was in the process of collecting for a defaulted student loan as of March 13, 2020. The Department:

  • Has not given a timeline for returning these funds. 
  • Is relying on employers to comply with this new policy.
    • If you continue to see your wages garnished, contact your employer’s human resources department and inform them the garnishment was lifted as of March 13, 2020. 

Guidance: Get out of default to limit the months of future garnishments 

If you have had your wages or benefit garnished previous to March 13, 2020, and are able to, this is a good time to get out of default. If you can afford it, enter into a rehabilitation plan with your collection agency and make nine monthly small dollar payments every month to work toward getting your loans out of default. 

The benefit to doing this now is that you will be able to limit the months of future garnishments. 

  • After five months of rehabilitation payments, the garnishment is stopped. 
  • You must continue paying to reach the full nine months, and then your loan will be moved from in default to in good standing.
    • The delinquencies will still remain on your credit report. 

Alternatively, you can consolidate your loan to have it taken out of default and resume making payments. For information on how to then suspend your monthly payment on your loan (in good standing) see the update on 3/20/20.

3/20/20 

Today, the U.S. Department of Education announced that they will be suspending loan payments for federally held student loans. This is in addition to the interest waiver that the Department announced on 3/13/20. Both policies will be in place for a period of 60 days starting March 13th, 2020. Borrowers must opt in to this suspension of payments. Contact the servicer to ask for a temporary forbearance due to the spread of the COVID-19 virus.

  • However, borrowers who are more than 31 days delinquent (late) on their loan as of March 13, 2020 will have their payments suspended automatically to prevent default.
  • If you are currently making payments toward Public Service Loan Forgiveness (PSLF), continue to make these payments if you can afford to do so.

Do I have to apply for an interest waiver? 
No. The interest waiver is automatic and is effective as of Friday, March 13th. It may take your servicer up to a week to determine how to operationalize it, but the interest waiver will apply retroactively.

What types of loans qualify? 
The Department of Education has said that any “federally held student loan will have interest waived during this period.” This should include any federal direct loan. It is unclear if this includes Family Federal Education Loans (FFEL) or Perkins loans. It does not include any private student loans.

Should everyone put their loans on pause? 
No. If you can afford to make your payments now, there are three reasons you should continue doing so:

  • The benefits of having no interest mean that any payment you make should go directly to the principal. This means that you could potentially pay off your loan faster.
  • If you’re on an IDR plan, making a payment will put you closer to reaching the end of your repayment period and getting your loans discharged.
  • If you’re working toward Public Service Loan Forgiveness (PSLF), then you want to continue making payments so they count toward your 120 qualifying payments.

My hours were cut or my employer shut down. What options do I have to lower or stop my payment? 
There are two options to help you lower or stop your monthly payment due to a decreased income:

  • Sign up for an Income Driven Repayment (IDR) plan. This will base your payment on your current income. If you’re already on an IDR plan, you can ask your servicer to recalculate your monthly payment and complete the form online given your change in income. Your payment on an IDR plan could be as low as $0/month. Any payment you make (even $0/month) will move you closer to repayment or forgiveness of your loan after 20-25 years.
  • Ask for a deferment or forbearance on your loans. This will temporarily suspend or decrease your monthly payment. Given that no interest will be charged right now, there should be no interest to capitalize (add to your principal), so there should be no adverse consequences to requesting this option.

What if I’m on an Income-Driven Repayment plan? 
You can tell your servicer if your income or household size has changed and they can recalculate your payment to reflect your new current financial situation. Your payment will be a percentage of your discretionary income and can be as low as $0/month. These payments are still considered on-time active payments and they will move you closer to the end of your repayment period of 20-25 years. After you have made the equivalent of 20-25 years of monthly payments, then any remaining loan balance you have will be discharged. It will benefit you to make these IDR payments if you can afford them.

What if I’m pursuing Public Service Loan Forgiveness (PSLF)? 
You should keep making your monthly payments toward your loans as they count toward PSLF. If you can no longer afford your monthly payment, apply to have your monthly payment recalculated and continue making payments to make sure they count toward PSLF. If you lost your employment or had your hours reduced to less than 30 hours/week, then any monthly payment you make will not be eligible for PSLF. You could then ask to have your IDR payment recalculated or request a deferment/forbearance.

What do I do if I can’t reach my loan servicer? 
Contact the Student Loan Advocate at WSAC. The advocate can help you do some of these things without having to call your servicer and can help connect you with someone at your servicer if needed.

Dual credit & high school

Dual credit & high school
  • The State Board of Education adopted emergency rules that allow school districts to apply for greater flexibility in awarding a diploma to high school seniors impacted by school closures. Find answers to frequently asked questions about the new rules and waiver program here.
  • Guidance concerning high school seniors (OSPI)
    Dual credit, meeting graduation requirements, assessment options, alternative learning settings, how to support seniors' emotional well-being, and more. 
  • Education must continue (OSPI)
    Districts will provide instruction using printed learning materials, phone contact, email, technology-based virtual instruction, or a combination to meet student needs.
  • Colleges, universities, K12 schools, and state agencies in Washington all understand the impact of COVID-19 on dual credit statewide, and they are committed to helping students and their families navigate dual credit programs during these challenging times. Read their full joint statement here.
  • Guidance for continuing College in the High School (CiHS) courses during school closures was developed in collaboration with K-12 and higher education. Read the full guidance, including contact information for each CiHS program, here.

Financial aid programs 

Financial aid programs 

Financial aid payments are a vital resource for students in Washington. WSAC is in frequent communication with financial aid administrators at colleges and universities throughout the state to ensure that students receive the support they need during this crisis. Students and families with questions about financial aid should contact the financial aid office on their college campus. Find COVID-specific information from individual campuses.

GEAR UP

GEAR UP

Visit the GEAR UP website. 

WA Health Corps 

Washington Health Corps Programs 

GI Bill benefits 

GI Bill benefits 

VA is asking all schools to temporarily refrain from making any adjustments to enrollment certifications if training has changed due to COVID-19. This is to avoid confusion and multiple changes to enrollments. Education Service is preparing guidance for schools that have changes in training modalities and operation statuses due to COVID-19. However, Congress has introduced legislation that, if enacted, will alleviate the impact to GI Bill beneficiaries who switch to solely distance education. 

Transfer

Transfer

Read a joint statement from Washington's baccalaureate universities and colleges regarding community college transfer students.

WA 529

WA 529

Visit the websites for GET and DreamAhead. 

 

Non-academic resources for students

Student Services offices on campuses can help students connect with these resources as well as others in their local communities. Visit the state's new comprehensive website on the COVID-19 pandemic to find more resources across Washington including financial, food and housing, insurance, well-being, and more.

Basic needs 

Basic general needs
  • Washington Connection 
    Get info and apply for public assistance programs such as: Basic Food benefits, child care supports, Temporary Aid to Needy Families (TANF), housing and utility assistance and more. 
  • Washington 211 
    Find local public and non-profit resources to get help with food, mental health and health care, transportation, utility assistance, and more.   
  • Washington Food Banks
  • COVID-19 Response Resources (The Hope Center)

Internet & technology access 

Internet & technology access

Internet access

People in low-income households may qualify for free broadband internet access if they are eligible for public assistance programs such as the National School Lunch Program, Medicaid, or SNAP. Local libraries, college campuses, K-12 schools, and other organizations may offer wifi that extends into their parking lots.

Technology access

Current college students may be able to check out laptops from their college.

Employment & finances 

Employment & finances
  • Employment Security Department (ESD) 
    Workers and employers affected by COVID-19 can get info and apply for assistance. 
  • Washington State Department of Financial Institutions (DFI) 
    Information on mortgage payments, rent payments, student loan deferments, short term and emergency loans, utility payments, and more.
  • Labor & Industries 
    Learn about affects to paid sick leave and workers' compensation 
  • Apply for emergency aid at your college or university. 
    Many colleges offer grant funds, while some offer emergency loans. In the near future, every college that receives federal funding will have emergency grants for students. This will happen after the federal CARES Act funding gets to colleges. Check your school's website for info and contact Student Services or Student Affairs for assistance. 
  • If you had a work-study position on campus:
    Check with your supervisor to see if your college can arrange for virtual work or will pay you for the remainder of the term even though you can't work on campus.
  • File your taxes: Find free tax prep help in your area (IRS). 
    The deadline has been extended until July 15, but applying now may get you cash in the form of a $1,200 recovery rebate or a refund check. You may qualify for a number of refundable tax credits, including the Earned Income Tax Credit (if you work and have a low income), or the American Opportunity Tax Credit (AOTC) and Lifetime Learning Credit (LLC), both of which are for students.  
  • Washington’s Disaster Cash Assistance Program (DCAP) is available from the Department of Social and Human Services (DSHS).  It can assist people once annually during a state of emergency in Washington who wouldn’t normally be eligible for cash benefits.  There is an application and an interview in the application process.  It does not require a social security number to apply.

Recovery rebates (stimulus checks)

Recovery rebates (stimulus checks)

As part of the federal government’s COVID response, eligible taxpayers received two recovery rebates in 2020 and one in 2021. If you didn’t get one or any of the rebates, you may still be able to get them by filing your 2020 taxes and claiming a Recovery Rebate Credit. You will have to file 2020 taxes even if you don't usually file taxes. See the Center for Law and Social Policy's stimulus payments FAQ for more information.
 

Health and mental health

Health care
  • Mental and Emotional Well-Being: Resources compiled on the Washington State Coronavirus response page. 
  • Washington Health Benefit Exchange 
    Answers to FAQs and a special open enrollment period for people without insurance until April 8, 2020. 
  • Office of Insurance Commissioner (OIC)  
    Get help with insurance questions about Medicare, Washington Apple Health, Medicaid, and more. 
  • Healthcare access for undocumented folks in the time of COVID-19. Spanish translations are available here.
  • Many support groups have moved online. Search for a virtual option for Alcoholics Anonymous, Narcotics Anonymous, and others. 
  • Caring for your Coronavirus Anxiety: Resources for anxiety and your mental health in a climate of global uncertainty, Resources include managing anxiety about health and finances, talking with your children, social isolation, xenophobia issues, free meditation exercises, and where to get help.
  • If you’re struggling, know that seeking help is a strength—not a weakness. Crisis Text Line is a free, 24/7, confidential support to people in crisis.  Or, contact the Disaster Distress Helpline (DDH), which provides crisis counseling and support for anyone in the U.S. experiencing distress or other concerns related to disasters, including public health emergencies. Call 1-800-985-5990 or text TalkWithUs to 66746.

Parent resources

Parent resources 

Undocumented students

Undocumented students

International students 

International students 

Immigration 

Immigration
Accessing healthcare for COVID-19 and public charge test for permanent residency

On March 13, USCIS announced that COVID-19 testing, prevention, or treatment would NOT be used against immigrants in a public charge test. Get more information about accessing healthcare. 

Military communities 

Military communities 

 

Resources for campuses and staff (postsecondary)

Connect your students 

Connect your students

U.S. Department of Education 

U.S. Department of Education 

Remote learning 

Remote learning

WSAC-Authorized Schools

Authorized Degree-Granting Schools 

WSAC Guidance sent March 13, 2020

 

Additional resources